Question 1

Policies

Accepted Answer

All custom shade sail orders must:
Complete & Sign the Order Form before the order is considered PLACED.
 
Per our policy we ask for a 50% deposit upon ordering and the remaining balance plus shipping costs upon shipment.
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Packages will not be released until final payment has been received.
All packages are shipped via UPS or FedEx where tracking will be provided via email.

Question 2

Lead Time

Accepted Answer

Wholesale Shade offers 2 options for delivery, Standard & Rush.
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Our standard lead time for custom products is 5 - 10 business days.
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For Rush service you are able to receive an order with a 3-day * some restrictions apply

Question 3

Returns

Accepted Answer

**Custom shade products are non-refundable no matter the circumstance unless authorized by Wholesale Shade.
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If authorized, expect to receive a refund within two weeks from the date the item was shipped back to our facilities, however, in many cases the refund will be released quicker. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (1 to 3 business days), and the time it takes the bank to process our refund request (5 to 10 business days).

Question 4

Shipping

Accepted Answer

Products are shipped via UPS or FedEx ground with signature required to ensure safe arrival.
 
In removing the signature requirement per customer's request the customer agrees to assume all responsibility if the package is lost or stolen. Note: we do not ship to international destinations.
 
Estimated shipping cost is not available until the product is packaged and ready to ship.
 
Shipping rates for many items are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

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